At Anna Field, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Ondergoed (Underwear)
  • Pantoffels (Slippers)
  • Items marked as “Final Sale”
  • Personalized or customized items

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

Step 1: Contact Our Customer Service

Email our customer service team at [email protected] within 15 days of receiving your order. Please include the following information in your email (you can use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Anna Field Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of the item(s) I wish to return/exchange: – Product Name: – Size/Color: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify product if exchanging)] I confirm that the item(s) is/are unworn, unwashed, and in original condition with all tags attached. Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will review your request and respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.

Step 3: Package and Ship Your Return

Once approved:

  1. Securely package the item(s) in their original packaging
  2. Include a copy of your order confirmation or packing slip
  3. Write the RMA number clearly on the outside of the package
  4. Ship the package to our return address:
    Anna Field Returns
    1667 Van Hogendorpstraat
    Culemborg, NL 4102GJ
    Netherlands

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of arrival), we will process your refund or exchange.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit card payments (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal payments: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we will cover the shipping cost of the replacement item.

Exchange Process

If you’re exchanging an item:

  1. Follow the same return process above
  2. Clearly indicate in your email that you wish to exchange the item and specify the replacement item
  3. We will ship your new item once we receive and process your return

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We will arrange for a free return and replacement.

Questions?

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected].

We appreciate your business and want to ensure every Anna Field purchase meets your expectations for style and quality!